ProCheckUp supports organisations investigating and responding to cyber security incidents. Assistance can cover incident assessment, containment planning, evidence analysis and the technical work needed to guide recovery.
Get incident help
- The incident's known symptoms and affected systems
- Available logs, evidence and existing containment actions
- The customer's operational priorities and response responsibilities
Incident Response Support
Organisations rarely have an adequate incident response plan in place to prepare for any unprecedented system and network compromise. A lack of proper incident response could cost an organisation huge financial and reputational loss. ProCheckUp can provide both proactive and reactive incident response services to support an organisation before, during and after a computer security incident in order to contain and minimise any possible damage caused.
Reactive
During an incident, ProCheckUp will provide assistance with a consultative support team coordinated via phone, e-mail, in-person which will all be supported by documentation. This helps organisations identify a suspected incident, ensure proper containment of the incident, safe eradication of any malicious software, and prompt recovery of both systems and data to bring the business back up and running.
This can involve technical assistance in the interpretation of any data collected, providing helpful contact information, or relaying guidance on mitigation options and recovery strategies. Depending on the incident, ProCheckUp may also include investigation and forensic analysis as part of the incident response.
Proactive
ProCheckUp can help organisations prepare themselves better in anticipation of an attack by providing assistance and guidance in the following areas:
- - Creation of a robust business continuity and disaster recovery plan
- - Recommendations on detection and preventative controls
- - Identification of critical IT assets and business data
- - Conducting risk analysis
- - Security-related information dissemination
- - Education and training to raise awareness
Network & Host Monitoring Design
Efficient system monitoring, design, and implementation is imperative to ensure that all activities on the network are securely logged for analysis in case of any potential system compromise. Without robust monitoring and data collection, it will be difficult for investigations of an incident to be carried out. Attempting to gather detailed information from affected systems after an incident has occurred wastes precious time and resources that should be spent responding to, and recovering from, the effects of an incident.
ProCheckUp will analyse your network diagram and help determine the best implementation for system monitoring across the network. This would typically involve providing assistance and guidance around the following areas:
- - Placement of sensors around network boundaries and critical hosts
- - Choosing the right data type to capture - full packet, packet string, or session data
- - Placement of network and host intrusion detection systems
- - Configuration of operating system, web server and database server logs
- - Log retention and backup
Once the network and host monitoring implementations have been put into place, ProCheckUp can help test them to ensure that they successfully capture network activities as intended.
Preparing for the engagement
Call us to discuss the incident and confirm response availability. Establish an authorised contact, agreed scope and secure communications before sharing sensitive evidence.
Outcomes and next steps
The investigation should separate confirmed findings from working hypotheses and explain what further evidence is needed. Recovery actions and any continuing monitoring should be agreed with the system owners.
Related services
- Digital Forensics and Incident Response Services
- Incident Response Retainer
- Ransomware Protection and Response
Discuss your requirements
Contact ProCheckUp with the environment, objectives and timing you have in mind. We can discuss the appropriate scope and next steps.
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